Thank you for shopping at Buruj Kids . We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund/store credit/exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email address] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

13A , Jalan Niaga Bestari 6,
Puncak Bestari,
42300 Bandar Puncak Alam
Selangor , Malaysia.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Contact Us

If you have any questions concerning our return policy, please contact us at:

E-mail address : burujkids@gmail.com
Phone Number : +6012 3019898 / +6012 6989815

SUPPORT POLICY
BURUJ KIDS

1.  Purpose:

The purpose of this support policy is to outline the procedures and guidelines for assisting users of the Buruj Kids website. Our aim is to provide a safe and enriching environment for children and their families.

2. Contact Information:

Users can contact Buruj Kids support through the following channels:

Email: burujkids@gmail.com

Phone: +6012 3019898 / +6012 6989815

3. Support Hours:

Our support team is available during the following hours:

Monday to Friday: 9:00 AM to 6:00 PM (Local Time)

Saturday and Sunday: Closed

4. Types of Support:

• Technical Support: For issues related to website functionality, technical errors, and troubleshooting.
• Content Support: For questions or concerns about the content, including videos, articles, games, and interactive elements.
• Account Support: Assistance with account creation, login issues, and account management.
• Safety and Security Support: Reporting inappropriate content, concerns about privacy, and any other safety-related issues.
• General Inquiries: For any other non-urgent queries or feedback.

5. Response Times:

We aim to respond to support inquiries within 24-48 hours, excluding weekends and holidays. Urgent or safety-related matters will be addressed promptly.

6. Escalation Process:

If a user is not satisfied with the initial response, they can request their case to be escalated. Escalated cases will be reviewed by a senior support agent or manager.

7. User Privacy:

All user information and communications will be treated with the utmost confidentiality. Refer to our Privacy Policy for more information.

8. Reporting Inappropriate Content:

Users are encouraged to report any content they find inappropriate or unsafe through the designated reporting channels. Our team will review and take appropriate action.

9. Feedback and Suggestions:

We value user feedback and suggestions. Users are encouraged to provide feedback to help us improve the Buruj Kids experience.

10. Limitations:

While we strive to provide the best support possible, there may be instances where we are unable to resolve a particular issue due to technical constraints or other factors. In such cases, we will communicate this clearly to the user.

11. Policy Updates:

This support policy may be updated from time to time. Users will be notified of any significant changes.